Indian Railways — regular abnormal delay of njp-howrah-njp shatabdi sf exp

Njp-howrah-njp shatabdi sf exp either should be run in time or should be discontinued immediately. We r paying additional charges as dynamic charges for a most worthless train. Fare iis also very high and somtimes more than airfare. But none from railway bother such customer harassment. The word punctuality perhaps withdrawn from railway dictionary. It is also late today from the source and rather making up the late it is doing more late and expected to reach howrah at 6.30 pm instead of 1.35 pm. I'm to journey whole night by sitting to reach njp and its a regular phenomenon. Who will take responsibility?? Thousand dollar question!