Indian Railways — ridiculous customer "care" services and misleading information on the booking site

Dear sir/madam,

I was trying to book a ticket from agra to jaipur, departing at 6:00pm.

That said, the website popped up a message and brought me to another train schedule page (Where the pop message indicated the train booking is suggested to the one at 7:15am.) (I didn't notice about that until i completed the purchase)
So after the pop message, it jump to the passenger details page, the time is still the same as what i’m looking for. (Where the train will depart from agra at 6pm)
So i was assuming on the review page, the details will be remain unchanged.

That being said, after i paid for the ticket.
And at the end, the train document shows me the ridiculous train schedule.

Now i booked the a wrong train journey from agra to jaipur for two on the wrong departure time.

It is still inconceivable to me about this message box popped when i only targeted to the train journey at 6pm and completely ruined my planning since the customer “care” department keep referring me to an unreachable website to seek for support. (Link below)
http://customercare.indianrailways.gov.in/criscm/home.seam

I mean im already contacting with the indian railways customer care centre, who can be the better person i can talk to? This is ridiculous.