Indian Railways — season ticket

I have been travelling in indian railways for an year or so. But recently just due to non renewal of my season ticket, i have stop coming in train.
It is clearly mentioned that season ticket can be generated 24 hours a day, but
Whenever i go for renewal they deny by saying they cannot do it. Specificaly in
1. Cantonment railway station
2. Ksr bengaluru station
3. Tumkur station
Please instruct your employees to treat us good and also issue ticket.

Regards