Indian Railways — lapse of announcement in ypr station

Address:

Bangalore, Karnataka, 560097

Horrible experience!!

Sir, today i went to escort my old parents travelling by janshatabdi train leaving at 6:10 am. There was no platform information in tv display or audio at 6:00 am. When inquired at the counter they said it will be announced later. We waited finally the train arrival information came along with platform information. We were shocked because it was 4 minutes left and my old parents cannot run up the stairs and reach other platform. We had no time to check any other transport options. With great difficulty when reached the platform. The train was just arriving.in hurry we checked the display for coach position. The display information was not available. We had to ask co-passengers to find the d3 position. Somebody told it is far on front side. I had to literally lift my father and run to the d3 coach and put them in train. We had almost missed the train.

I really do not believe it is one of the metro city station. And the situation is shameful. I checked the with other passengers and got to know that it is usual there.