Indian Railways — sr citizen with heart condition not allotted lower berth

 
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Mumabi, India
 AsimSiddique on Nov 15, 2019
Dear indain railway & irctc
Pnr no [protected]passenger  name : p. M iqbal 
I have booked the ticket for sr citizen of heart patient today in mumbai rajdhani from kota to mumbai central terminus with lower birth selection in tatkal quota, instead of lower berth i got side upper berth which completely unfair, he will be traveling for cardiac test  to mumbai that won't be conviene at all for his health he cant climb up with his big height 6ft 3inh and weight.
I request to team indain railway & irctc please change the berth or refund my money to book another ticket. Please do the needful for  sr citizen who has a health condition. I will take this case serious note.  

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[Nov 15, 2019] Indian Railways customer support has been notified about the posted complaint.
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    Indian Railways - sr citizen with heart condition not allotted lower berth