Indian Railways — tdr rejected on invalid terms

I booked ticket pnr number is [protected], train mas-adi express. Since only one ticket was confirmed and other not we didn't travel by that train and hence claimed tdr. But it was rejected mentioning you had travelled.

I dropped an email to [protected]@irctc.co.in to get the explanation that how it got rejected if i had not travelled only by that train?

Tdr transaction id : [protected]

I received a response as :
Dear customer,
Kindly note that the refund case pertaining to pnr no.[protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.in case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned railways to reconsider.
Regards,
Sajjan kumar kashyap
Tdr process team
[protected]@irctc.co.in

I forwarded my proofs of travelling in a different train the same day but haven't got any response. This has been for more than one month.

What is the use of troubling the passenger? Request some one to please look into this case at the earliest.

Email : [protected]@yahoo.com