Indian Railways — ticket amount of cancelled train no.12404 dated 23/06/2017 not refunded

Address:

Allahabad, Uttar Pradesh

We booked ticket on 16th june 2017 for traveling from jaipur to allahabad on date of journey 23th june 2017 in the train no. 12404/ jp ald express. The train was cancelled for entire journey on the said journey (23.6.2017) might be due to farmers' agitation as displayed and announced at jaipur jn. The station master informed us that the amount of ticket will be refunded (Credited) in our account as ticket was booked through irctc e-ticketing. We are sorry to inform you that we have not received the refund amount till date. The irctc is saying that they don't have any official information from jaipur railway about the cancellation of train 12404 dated on 23/6/2017. It is surprising that the cancellation of train has not been endorsed to irctc and consumers are unable to get money refunded. It seems like a cheating. Kindly order to probe the matter and instruct the person concern to inform about the cancellation of the said train to irctc.
The description of the ticket is as follows:

Transaction id : [protected] pnr no. [protected] train 12404
Date of journey and boarding: 23/6/2017 class: second ac ticket type: e-ticket
No. Of passenger: four amount of ticket: rs 6360.0

Kindly look the matter so we can get our hard earned money back..
Prof. (Dr.) veeru prakash
M. Sc. (Ag. Biochem.); m. Tech. (Biotech.);d. Phil.; f. I. S. A. B.
Associate dean (Administration), jibb, shuats
Nodal officer, edc, shuats, allahabad
+91 [protected]