Indian Railways — ticket counter in patna junction.

Address:

M.I.G-79 CHANAKYAPURI COLONY, KATARI HILL ROAD, GAYA, Gaya, Bihar, 823001

According to above subject, i have to state that, who had given the suggestion for constructing the general ticket counter in patna junction at 1st floor (With only stairs). Question from me to him/her that how an old aged people, ladies and handicapped person reason there? Is there any temporary facility for them? With this the nearest private ticket counter have more rush than the patna's railway ticket counter. Means the railway want to put the passengers in trouble. Why don't a single counter for these one in ground floor. Yesterday i had faced this problem that i am not handicapped nor an old person. While seeing crowd in men ticket counter i had called my wife to take ticket from lady ticket counter. She had also stated the same statement that i had stated, instead most of the person there whom taking ticket were also putting the same issues.

The question is from railway, that while seeing all types of passengers is it good decision from railway that putting ticket counter in patna junction at 1st storey?