Indian Railways — train is not available at the particular day and time but status shows available

Address:	Kolkata, West Bengal, 700060
Website:	www.irctc.co.in

I want to lodge a complaint regarding the railway. Let me start with the incident that happened because of the glitch from the railway portal end

I booked ticket for bolpur s niketan station for 3 candidates in train (15659) (Kanchanjunga exp) from sealdah station for 31st-aug-2017. I came to know that from the enquiry cell that the train will not be available but still we are getting options to book tickets and moreover we are able to book tickets. And after knowing the incident when we are cancelling the ticket, howcome money is deducted when there is a glitch from portal's end. If the train doesn't have problem with their availability status, then when we are cancelling tickets the whole amount should be refunded. I guess the railway portal should be aware of that. I was refunded with 40 rupees when i cancelled it on 24th and again had to book another ticket for 31st again as i had a university work to do. I need my whole money refunded as it was a problem from the portals end. Please don't misutilise people's money like this. This is the request to the railway board to understand the financial status of all the person and donot take money in this unethical manner.

Ps-i want my whole money to be refunded as no information was updated in the portal, instead there was ticket availability status and we could book the ticket. I believe action will be taken against this and improvement should also be done in the portal and i hope this portal is there to help people rather than muting the mouths or just for a showoff that you have a complaint portal