Indian Railways — train missing due to plate form change at eleventh hour.

sunil singhxp

from Surat, Gujarat

Address:

Valsad, Gujarat, 396191

Today we were waiting for aug kr raj exp (12953) at vapi station on pf no.-01 as per announcement as well as digital display board in front my b11 coach.
But train arrived at arrival time 19:00 hrs at plate form no-3 instead of plate form no-1. With out any pre announcement.
When train arrived at pf no-3 we rushed to catch the train by lift as my 73 years old mother was on wheel chair but we missed our tarin.

When we asked to station master mr. Rp sharma at vapi railway station, he was saying that due to some problem all of sudden pf was change.
Further on asking he has replied that now we can not do anything.
Hence we have lodge complaint in complaint book available at vapi station and complaint no. Is 30 dated 18/03/2018.

Pnr no, -[protected] 3rd ac
Train no-12953
Boarding station vapi while 02 nos. Ticket was booked from bombay central.
Date of journey 18/03/2018
Now requested to refund full payment.
My mail id [protected]@yahoo.co.in

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Indian Railways customer support has been notified about the posted complaint.

Mar 26, 2018

Updated by sunil singhxp No one has reacted till date.
It seems how much our railway authorities are behaving.
We have all the proofs not only mine 02 tickets also complaint of another person who was single.

Please treat it most urgently.

tnx

Apr 11, 2018

Updated by sunil singhxp Its seemsnothing will happend and it willtreated as never ending story.
Basically this is the difference between govt. services and pvt. services.
This is the reason peoples are prefering pvt. services for instantly response,
Nearly 25 days have been passes away and there is no update.
Hardly it is a matter of 10 minutees for investigation because we have orignal copy of complaint as mentioned above.
Ultimate passenger has to suffer by such events becuase nothing will happend and it is a routine activities for station master.
Why you forget, sudden change of platform can be lead many casualties because of railway track crossings.
Now we are asking for reply, on one is ready to react.

Now suggest what is to be done further to resolve at earliest.

Tnx

Apr 21, 2018

Updated by sunil singhxp lagta hai railway ka koi Maa baap nahi hai.
Complaint lodge karne se kuch nahi hoga.
Railway board, Railway minister does not believe in customer satisfaction.
Bate bahut hogi jinka koi lena dena nahi hai.
Railway ko sirf Rupees chaihiye chahe kissi bhi tarike se aaye.
Yehi hai aache din . Inse sirf Aadhar link kar wa lo. Kyoki inko sirf aadhar card chahiye.