Indian Railways — undue delay of train

I booked ticket in kacheguda tatnagar special fare train. It was scheduled to come to rajahmundry at 9.20pm. Indian railways collected extra fare from passengers citing it as special fare. The train did not reach rajahmundry till 12.35am. Such pathetic administration by our railways. Collecting extra money and not maintaining time. Even worst named trains passed by. I paid extra in view of reaching my destination in time. When will our railways change. There is no accountability. My pnr no is [protected].