Indian Railways — Untidy, unclean, poor quality ladder and handles

Address:	600008
Website:	About service deficienies in Southern Railways

Along with my wife, I traveled from Madurai to Chennai in 1A class in 12638 Pandian Express with PNR[protected] on 29th December 2016 (in D if I am right). I was shocked that not only toilets but cabin also were found unclean and untidy. 2) Moreover, the ladder to climb to upper berth was found improperly positioned and was uncomfortable. In addition, I found that the handles were feeble with poor quality material. There were no conspicuous markings to indicate the warning chain to stop the train in emergencies.
2) Due to the foregoing and also based on my previous experiences, I got the tickets that I had booked for my journey in Pandian Express canceled due to deficiencies in services on 23.12.2016 vide a][protected] tkts) for scheduled trip on 15.02.2017 in 1A in 12637with old ticket no. 74205596; b][protected] for my journey on 16.02.2017 in 1A in 12638 vide old ticket No. 74205597; c][protected] in 1A in 12638 scheduled on 23.01.2017 vide old ticket no. 74801952 and d][protected] in 12634 in 1A for the scheduled trip on 26.02.2107 and old ticket no. 74205755.