Indiane — cylinder distribution

I have a gas connection with indiane gas agency (golden indiane service agency) changaramkulam, malappuram-dist. this agency never. distriubute refill cylinder to their customers on time, we are suffering this since the begaining of this connection most of the time we need to go to the agency with vehicle to get the refill cylinder, isn't it the agency responsibility to distribute cylinder on time? if yes, why they do not do so, i[censored] call them, they do not pick the phone also. we actually do not know what we will do against this malpractice of this agency. pls do all against to this agency to stop all their ignorance and these malpractices . I hope Indane can control this agency to put an end to all their wrong activites against to the customers.. thanking you, waiting your reply. MY mail id ([protected]@gmail.com