[Resolved] IndianMoney.com / Suvision Holdings — no refund available

pradeeprasal

from Satara, Maharashtra

Address:

Satara, Maharashtra, 415001

I have purchased a package of 10000/- in may 2017. I was lured into purchasing this by mr deepak by creating a rosy picture about their services, promising a very high yield on my investment by means of leads. I made the purchase i. E 10000/-. At first place they do not have the kind of leads they claim over the phone. Till date i have purchased only 3 leads with zero conversion as the customers were not eligible i. E leadmarket did not take due care to post genuine leads.
It seems their sales people have been given too ambitious targets hence they have been making repeated overselling attempts of selling me additional recharge of 30000 or 50000 without getting into history as i have made several complaints regarding non availability of leads, everything has fallen on deaf ears. I requested the company stop these repeated calls for overselling privilege access, as your company has failed to deliver the services as promised. Over and above this i get communication that we are deducting so and so amount for non purchase of leads (Which are non existant) other services etc. They say they don't have a policy of refund. So once you pay them your money is all gone you are looted.
Please refund my money

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Jan 28, 2019

Complaint marked as Resolved

IndianMoney.com / Suvision Holdings customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Pradeep,

IndianMoney.com, strives hard to provide quality assured leads by doing everything possible from our end. However, in few situations things go out of our control and we take the responsibility of the same to compensate your loss, if any through replacement policy. Also, Lead market application is a self serviced mobile app wherein one can pick and choose the leads as and when it is uploaded. Therefore, Lead Market works exactly like your prepaid mobile service, wherein you have recharged your account to enjoy the services. The money will be deducted from your wallet only when you buy leads and this balance has unlimited validity.

Regards,
Team - Associate Care

Dec 28, 2018

Updated by pradeeprasal Dear Sir/Madam,
I have purchased a package it will be almost one and a half year.There are certain points I would like to bring to your notice.

I had made it clear that my business is concentrated to Satara and I need leads from the same location.

Mr Deepak was trying to sell me an 30000/- package I denied the same I asked him for a smaller package to start with but he managed to push 10000/- package with a lure of 1500 extra credit and 1 free lead daily. even this is overselling form the side of your company. He did mention that refund is possible after six months. I do have the recording of the call.

Your company does not have the Leads you claim Your people lure people by giving them misleading Information about abundant availability of leads which is grossly fraudulent.

I am totally dissatisfied with the deal and all the people who have availed services from you are facing similar ordeal.

I have presented you with facts and figures about scarce quantum and low quality of leads.

You give standard reply for the same that your team is working on it and will make leads available which has not happened in course of one and half year.

I caution all the people from dealing with this cheat company

Pradeep Rasal
[protected]