Indianoil Xtrarewards — loyalty redemption | |||
I had placed a request for redemption of loyalty point on 22.7.2017 for flipkart gift voucher of rs.2000/- whereas vide sms i have been informed that i have received "mainland china egv from ioc xtrapower against your reward redemption request. E-voucher code is... For more details i have been asked to contact [protected], but since last 5 days i am trying to call on this number but even after holding for 30 or more minutes nobody turned up and hence i had to disconnect the call. This is the condition for last 5 days and hence i am not able to get details of the same. I had placed the request for flipkart gift voucher only and you are giving me"mainland china egv". I don\t know how to claim this. Could you please guide me how i can claim this gift item. Was this information helpful? | |||
 3 Comments | |||
Comments
I do not get the pin or password with extra rewards card no. [protected]. How can I get it. Pleasr help.
Dear Xtrarewards team
My name is Tarun Arora. . I am customer of India oil and using Xtra rewards card .
my old card [protected] was damaged so i taken new card [protected] . 3 month back . and at same time i message for blocking services of my old card and transfer point to new card . but transferring message not received for transfer of points so i call on your toll free number for ask to transfer same they given me reference number REF[protected] After 3 month on 4th of Augest i again called on your toll free number and asked that points still not transferred the guy advised me he processed request of transfer of points same will be processed within 5-6 days and given new reference number REF[protected] . .
today again when i call on your toll free number same response i get from a lady at toll free number that your both request are under process and i processed same .
call us after 7-10 working days and given me new reference number IE . REF[protected] .
this is the way you serve to your customers . it takes 3 month for you to transfer points ? after 3 month and 3 reference number still issue not resolved .
it better you discontinue your loyalty redemption . or serve better services to customers .
it will be grateful if you help me .
TARUN ARORA
[protected]
My name is Tarun Arora. . I am customer of India oil and using Xtra rewards card .
my old card [protected] was damaged so i taken new card [protected] . 3 month back . and at same time i message for blocking services of my old card and transfer point to new card . but transferring message not received for transfer of points so i call on your toll free number for ask to transfer same they given me reference number REF[protected] After 3 month on 4th of Augest i again called on your toll free number and asked that points still not transferred the guy advised me he processed request of transfer of points same will be processed within 5-6 days and given new reference number REF[protected] . .
today again when i call on your toll free number same response i get from a lady at toll free number that your both request are under process and i processed same .
call us after 7-10 working days and given me new reference number IE . REF[protected] .
this is the way you serve to your customers . it takes 3 month for you to transfer points ? after 3 month and 3 reference number still issue not resolved .
it better you discontinue your loyalty redemption . or serve better services to customers .
it will be grateful if you help me .
TARUN ARORA
[protected]
Card no. [protected]
mail id - [protected]@gmail.com
Mobile no. [protected]
Please help me to regenerate my pin as soon as possible so i can redeem my points.