[Resolved] IndiaRush / Arnit Retail — various malpractices by organization

niks79

from Gurugram, Haryana

Address:	New Delhi, Delhi, 110020
Website:	indiarush.com

This is in regards to an online dress material purchase (Order number#[protected], from the their website on 6th june'18 & the same was delivered on 11th june'18.
The order has been duly returned to india rush, in impeccable condition & also within the due time lines. However, till date, there has been no response, from india rush, either regarding return of money or related credits etc.
This is a clear case of manipulation & cheating by the organization as they neither return the customer's money on return nor any communication of any kind for the customer money which is blocked. Communication to the company is only returned in vague responses with no clear reply from the organization & suddenly they will also close the complaint.
Strict legal action needs to be taken against the organization is this is a clear case & manipulation of customer money blockage with no refund in any manner & no response from the organization.
Also punitive action should be taken against operative procedures & intents of such organizations!

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Jul 25, 2018

Complaint marked as Resolved

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Jun 22, 2018

Updated by niks79 This is in regards to an online purchase made on india rush website on 16th june'2018. As per the committed timelines of website (Also attached), the order was confirmed on 16th june, was to be shipped on 20th june & was to be delivered on 22nd june'2018. However, on inquiring the status with the customer service team & raising the concern, as the order was not even shipped till 22nd june' 18 as per the website, the compliant was responded by mentioning the compliant has been forwarded to the concerned department & later closed without any due intimation of status. There is no information from the organization on order delivery status & repeated reminders are being responded by vague replies & no clear delivery status / date etc.
The money is blocked with the organization & seems like a case of manipulation & deceit by the organization!
Strict legal action needs to be taken against the organization is this is a clear case & manipulation of customer money blockage with no refund in any manner & no response from the organization.
Also punitive action should be taken against operative procedures & intents of such organizations!

Verified Support

Jun 22, 2018

IndiaRush / Arnit Retail Customer Care's response Dear Sudesh,

Greetings From Indiarush.com

We really apologize for the inconvenience caused.

We would like to inform you that your product was picked up from your address on 18th June and same is out for the delivery at our seller's warehouse, we request you to kindly provide 48-72 hours to process the refund in the form of Indiarush credits. For any further details, you may get in touch with us on[protected] between 9 AM and 7 PM or write us on [protected]@indiarush.com

We really appreciate your patience.

Regards
Team Indiarush