[Resolved]  IndiaRush / Arnit Retail — wrong product received, torn clothes instead of lehenga

Address:New Delhi, Delhi, 110018
Website:Indiarush

Hi,

Never purchase anything from india rush website. This website is a fake website and the sellers registered with them are also fraud.
I purchased a grey colour lehenga worth rs 3358 with order no :[protected] from this website on 11th april 2018. On getting the parcel when i opened it up to my shock what i recieved was torn bedsheet and rags.
I contacted the customer care and they assured me that they will offer me a resolution and take back the wrong product.
After that twice the pickup executive came and returned without picking up my product. Afterall the troubles and nuisances i faced, india rush now claims that seller sent the right product.
They dont have any proof but just claiming that the seller sent the right product.
I feel so cheated and this is a major fraud group that is operating. The seller earns money by sending torn clothes to customer.
I heard that customer is the kingping of any industry but here this website is looting all the customers by all their means.
I plan to make all the prospective customers aware of this fake website and will put this message accross all the social media to make prospective customers beware of the website and the seller "srk".
Kindly dont spend your hard earned money at this #, fraudulent and fake website.
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Jun 29, 2018
Complaint marked as Resolved 
IndiaRush / Arnit Retail customer support has been notified about the posted complaint.
Verified Support
May 28, 2018
IndiaRush / Arnit Retail Customer Care's response
Dear Aarushi,

Greetings from indiarush.com

We would like to inform you that we are processing the refund to the account details provided by you side within next 24-48 hours. We really apologize for the inconvenience caused and really appreciate your patience.

Regards
Team indiarush
Complaint comments 

Comments

Wrong dress d bottom is different colour n d dupatta is different

Shifa Mulla's reply, May 16, 2018
Wrong dress d bottom is different n d dupatta is different colour
Hi India rush,
Kindly share the transaction reference number for the refund.

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    IndiaRush / Arnit Retail Phone
    +91 11 4083 4083 [Customer Care]
    IndiaRush / Arnit Retail Address
    630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
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