[Resolved]  Indiarush.com — Cheating case

Address:Mumbai City, Maharashtra

I have odered 4 saree from this online site and when i paid the money .there was notification like if you dont get the good quality or any issue you will get your refund .after getting the delivery when i checked the material it was not that material which they hav shown online, this company is using print celebs photo shoot to making customers fool .because i am also journalist so i have send the mails to this company but continuously after 3 days also i dint get any revert, then being a media journo i followed the marketing manager Rahi Jain .i called him and ask him to sort out my issue and refund my money .He said we will see according to company policy its not possible as i got the reviews about this company fraud case which happened to many customers, being a journo i messaged Mr Rahi Jain if you are not keen to sort out my issue i will take in loop to customer forum and will publish the stories also about your cheating and fraud . then i got a call with in 5 minutes from Mr Rahi Jain 's secretary she said don't even dare to call my ceo go through our policy . . and according to policy they are going to make me fool because they are not collecting the return stuff and later they will tell me madam now the validity period is over .they hired social networking media like facebook to promote their page because if you will log in your facebook everytime Indiarush.com will show on your page .And they are using celebrities print photo shoot and claiming its same design but this is purely fake

Requesting this forum to check it out
Regards
Shikha Dhariwal
mail details

Recently odered some sarees from india rush one of that saree Georgette Patch & Lace Work Green & Blue Printed Designer Saree - 506 is defected, have written so many mails from last 48 hours but dint get any call reply from your side, even tried to return option on website also but here is mentioned this mail id . I am sending mail on this id but not getting the reverts ..so here now i just want to tell you that m taking in loop customer forum.if i will not get any revert with in few hours
Order id:[protected]

I am well known journalist shikha dhariwal from world news network which is connected more then 200 online portals, now m gonna write articles about indiarush worst service and poor products, type my name on google you will get the idea,
kindly replace it otherwise i will take the byte tomorrow the top management of India Rush and will go ahead with stories with in 24 hours

Regards


http://worldnewsnetwork.co.in/online-shoping-website-indiarush-com-is-purely-big-fake/

http://indoretimes.com/online-shoping-website-indiarush-com-is-purely-big-fake/


http://omantimes.net/online-shopping-company-indiarush-com-is-cheating-customers/

http://www.entcafe.com/
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Complaint marked as Resolved 
Verified Support
Feb 08, 2016
IndiaRush / Arnit Retail Customer Care's response
Dear Shikha,

Greetings from IndiaRush!!!

We apologies for the inconvenience caused to you. This is regarding your Order Number #[protected], We like to update you We have refunded your amount for all 3 product Rs.1144/1690/499 Dated 22/09/2015 via cheque, If you still have any concern feel free to revert us back, We are more than happy to help you, Kindly bear with us for the delay.

Thanks & Regards:
Team Indiarush.
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Complaint comments 

Comments

#59812 Return Immediately


hi Please return my product.

order Number[protected] Gojavas Routing Code 135/Ban

My Number -[protected]

Name -Yamini Pandey


Submitted 13 days ago

Being processed View request history »


#59815 rETURN mY pRODUCT iMMEDIETELY


hi Please return my product.

order Number[protected] Gojavas Routing Code 135/Ban

My Number -[protected]

Name -Yamini Pandey


Submitted 13 days ago

Being processed View request history »


#60436 Re: Regarding Return request Cancellation of Order #[protected]


What the hell you all are doing.I will go consumer court.don't worry take ur product back.

On 5 Nov 2015 11:44 pm, "IndiaRush" wrote:
Dear Customer,

Greetings from IndiaRush.com!

Regarding your Order #[protected]

Please note that we have cancelled your Return request, as per your confirmation/ due to no response.

In line with our focus and commitment to Customer Service, we hope your issue has been resolved to your satisfaction.

For any further clarification or changes in your return request, kindly get in touch with us at +91-[protected] between 10 am - 8 pm.

Please note our Return request is valid within 15 Days of Product Delivery.

We value your business with us.

Regards,
Team IndiaRush


Submitted 11 days ago

Being processed View request history »


#61344 Re: Courier receipt confirmation for Order #[protected]


I am following since last1 week no one has come for picked up.

And I have commented on your Facebook page and you people blocked me. Very nice service.

Learn customer satisfaction.

On Sat, Nov 7, 2015 at 11:40 PM, IndiaRush wrote:
Dear Customer,

Greetings from IndiaRush!!

Regarding your order #[protected]

Thank you for sharing the courier receipt of reverse pick-up.

We will provide you the replacement/store credit within next 48-72 working hours.
We really appreciate your patience and thank you for giving us an opportunity to resolve the matter as soon as possible.

For further assistance, kindly contact us @ +91-[protected] (10am-8pm)

Regards,
Team IndiaRush
Dear Arti,
This is to inform you that i have experienced worst customer service ever..
I bought shradha kapoor bhagalpuri semi stiched dress however i am afraid to tell you the response...
Packing was of voonik, skirt can not be called as semi stiched one.. Poor blouse quality stuff of just rs 40 per mtr, dupatta had a stain, above all whenever i have called the customer care number they never pick the call, from facebook page of indiarush somebody deleted my post and puctures which i shared
Nobody replied on the mails i sent and on top if it.. When cust cr exe picked the call then he was not even ready to empathasize, no apology and made me waited for 38minutes to speak to am senior, post disconnection i called up again but he did not pick the call, after 6pm a guy from senior heldesk called me and straight away denied for anything and clearly mentioned that its more than 15days so we can not help you and when i asked him that i called you so many times within 15days only then he did bot respond.
I my self work in an e commerce company but we so not behave this way to our clients.. This way you will never be able to sustain in market at all
About you there are horrible comments on google but still i trusted u
Senior number is [protected]

Divyagureja [protected]
IndiaRush-The cheater.

I have returned my two products but still I couldn't find my refundable amount in my account.. Now, all communication channels are not working..

Simply they are cheating people.. Don't have minimum responsibility about customers.

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