Indiatimes Shopping — item is not received

Address:Dibrugarh, Assam

I ordered a samsung galaxy core worth rs 11660 on 10 th of November, 2013.But when the item is not delivered till 19 th of November, i called to their customer care.They told me that the product is RTO ie return to origin.But the sad thing is that the tracking id which they provide is wrong and without any of my knowledge the item is RTO.When i requested them to reshipped my order, they told me that the new order will be generated in2 or 3 days then reshipped my product.But now it has been more than 80 hours, they neither shipped my order nor informed me about any update.When i call them 2day(22/11/2013), they said they will need another 2 or 3 days.My question is that if you cannot satisfied your customer then close your business.I need my item any how india times shopping.You were really third class site.
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