[Resolved] Indigo Airlines — air fare rescheduling charges | |||
We have booked the ticket for june 7th which we would like prepond on 7th of may. We called at your customer care for modifying tickets they ask us to pay extra 9730rs. Now here comes the situation: 1) we already have paid aprox 5250rs. Now we have to pay for modifying ticket is 9730rs. So total we are spending : 14, 980 Rs. The other end : Airlines will sell new tickets for the same for 7th of june. So no point modifying coz customer is in loss. 2) if we dont reschedule and buy new ticket available at 9350rs only. So again customer is in loss and airlines too. Coz they can not sell those tickets. How is it possible that buying new ticket is cheaper then rescheduling ticket? So customer is always in loss. At least airlines have one situation where they have profit but for customer no benefit. 😠 Was this information helpful? | |||
May 20, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 19, 2018 IndiGo Customer Care's response Hi Freny, We would like to clarify that upon rescheduling, necessary charges will be applicable which is change fee along with fare difference. Further, please note that fares are dynamic in nature and are subject to change at any point in time. We request for your understanding in this regard. Regards, IndiGo Team | |||
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