Indigo Airlines — Air travel

Address:

Kolkata, West Bengal

I was provided boarding pass but denied travel according to a rule that flight gates are closed 25 minutes before departure. Moreover this rule is never followed. It was not followed even on the next flight which I was compelled to take buying new tickets. Since this rule is never followed and usually gates are opened 25 minutes before departure no question of closing the gates as per rule time. So on this occasion it was an exception which had no announcements. This resulted in huge loss to me in the form of time and money.