[Resolved]  Indigo Airlines — arbitrary policies and general apathy towards students

Am a student studying in a prominent law of the country and have been availing the student discount since it is both economical and apt for students in light of the books we carry.

However with the elimination of the said provision i have faced the following issues:-

1. Being a law student we are expected to read heavy books which easily weight up to 3 to 4 kgs. How does the airline expect students enrolled in such professional courses to travel? Not only does it indicate towards arbitrary exercise of airline policies but at the same time is detrimental to the interest of the students who hold are vital contributors to an economy in the future. I as a loyal customer am shocked to see such behaviour by indigo.

2. The general apathy towards students is highly against ethical practices which the airline is expected to follow.

3. On pointing out the same at the pune airport at 5:13am to ms. Aanjani on the 4th of april 2018 (Pune to lucknow flight 6e 391 via bengaluru scheduled at 7:20am).

With pnr - jidmvh

I was spoken to in a very rude not to mention in a impolite and displeasing manner. My luggage exceeded by 2 kilos and i assured that it was merely books and offered to open my suitcase to present the same. And was more than comfortable to carry then at hand. To which she impolitely stated that it was "against company policy". My endeavours to reason with her proved futile owing to her uncooperative stature. As a result i was charged ₹600 for my luggage.

I urge strict action to be initiated against the concerned person and appropriate redresssal to be afforded to me in the capacity of a student in the interests of equity and good conscience. Failure of which shall only attract the similarly displeasing event demonstrated by the student community as a whole.
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May 5, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
IndiGo Customer Care's response
Hi Sumedha,

We understand that your experience at Pune airport on 4th April 2018 was not up to your satisfaction. We are concerned to note your comments on our services.
We wish to mention that we certainly put focus on displaying customer service skills at all times during conversation with the passengers, thus we realize that there is certainly a scope of improvement. We would like to assure you that we have shared your feedback with our Pune airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Customer satisfaction is our top priority and we want the service at all levels to reflect that principle. Please be rest assured that we try our best to assist our passengers in the best possible manner.
Further, we would like to inform you that 6E student fares have been discontinued since 31st March 2018. However, we have attractive offers and discount on different types of fares. You may visit our website to avail the same.

Regards,
IndiGo Team
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Sir my SIM is not all working from past ten days . already I raised a complaint regarding this.no one is bothering about this .I facing so many troubles.i have given this number all my official accounts.iam not satisfying with our services.many I given complaints to your customer service care.no one is reverting.kindly do the needful for me

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