Indigo Airlines — bad behaviour by customer service team

Address:

Kozhikode, Kerala

I am really sorry to say i am not at all happy with the service you and your crew rendered today. As i was travelling from calicut to doha (Qatar) and just because i had laptop as extra luggage your customer service dept named mr. Vahajuddin, ms shimsi & ms aishwarya harassed me and forcefully they made me pay 4725 inr. I really felt they co-erced me and also mr vahajuddin told other crew members to harass my younger brother who was waiting for me near the entrance of flight. Mr vahajuddin also demanded to off load all my luggage and cancel my tickets without issuing re-fund fyi, i may have lost my job just because of your customer service crew. Today mr vahajuddin did this to me and there could be more people who will encounter such problems. I would request atleast help your crew to maintain little dignity of such a big airlines and satisfy with the service but unfortunate your crew behaved in appropriate with their own customers. I am soory to say me and my whole family and my all allies lost indigo after this incidence. And just to let everyone know, there are lots of people who encounter problems like this just because of people like mr vahsjuddin. With no reason today me and my brother were harassed. Plz dont ignore and take necessary action