[Resolved] Indigo Airlines — baggage allowance for students | |
I booked a ticket from Chennai to Shirdi yesterday for 17/03/2020, PNR number SW8G2X. I booked the ticket under student benefits and while booking the allowance shown was 25kgs but now the ticket shows an allowance of 15kgs. My summer vacations have started early due to the coronavirus threat and I need 25kg baggage allowance as specified earlier. Very poor service provided by indigo considering they provided me wrong information while booking the ticket as otherwise I would have booked from another airline. Now even of I cancel the ticket they'll deduct cancellation charges so I have no option but to pay for the extra baggage.
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Aug 13, 2021 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 17, 2020 IndiGo Customer Care's response Dear Ms. Mishra, We believe that our airport team assisted you with 25 kg baggage allowance without charges and you have boarded the flight. Let us know if further assistance is required. Regards, Team IndiGo | |
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