[Resolved] Indigo Airlines — baggage damage

TRIBHUBAN CHANDRA PATRA

from Balasore, Odisha

Address:

50470

Sub : Baggage Damage and register complain against damage

Sir/ Madam,
Please refer to my travel itinerary BY1T9F travelling on 11th September 2018 from Ahmedabad to Bhubaneswar with my wife Mamata Patra. We are Non Residence Indian travelled last week to India to visit Bhubaneswar and Ahmedabad and travelling back to Malaysia on 17th Sept.
During our travel from Ahmedabad to Bhubaneswar via Hyderabad on 11th September, we came to notice that the baggage TSA LOCK (International travel lock) has been damaged.
We have immediately informed this to the help desk at Bhubaneswar airport; but no action taken on the spot. The lady in charge of indigo at Bhubaneswar airport, Ms Rupal came to us with arrogant face and told us to 'Do whatever. We can't repair it or replace it'.
That's why we are requesting you to either replace the lock or replace the baggage with TSA lock as we are travelling on 17th September 2018 back to Malaysia.
It requires immediate action at your end.
Thanks and Regards
Tribhuban Chandra Patra
Phone : [protected] India
[protected] Malaysia

+3 photos

Was this information helpful?

No (0)

Yes (0)

Oct 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

IndiGo Customer Care's response Hi Tribhuban,

We were concerned to note your experience during your journey with us from Ahmedabad to Bhubaneswar on 11th September 2018 and understand that a piece of baggage has been damaged.
Our endeavour has always been to deliver all passenger baggage at the destination in a good condition. We would like to confirm that as per IndiGo’s Conditions of Carriage (“COC”), the damage reported by you is categorized as minor wear and tear of a baggage. While we apologize for any inconvenience caused to you, such minor wear and tear would not warrant any compensation. Therefore, we are unable to initiate any compensation in this regard. Further, we would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to avoid the reoccurrence of such an incident. Please be assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team