Indigo Airlines — Baggage Loss Complaint- IndiGo Airlines

Address:

Hyderabad, Andhra Pradesh

Hi, I am Manohar Reddy from Hyderabad, I would like to complain on Indigo Airlines. My parents flew from Vaarnaasi to Hyderabad on the 28th Jan 2015 on Indigo Airlines. They had checked in two pieces of check-in baggage. (a bag and a suitcase). On landing at Hyderabad airport, they was able to get only one bag and Suitcase was missing. On lodging a complaint with the Airline, they said they will deliver it to home. The Suitcase never came. Since that day we keep calling the Airline number and talking to various people but to no avail. They never call to update us on the status of the search. And when I call they just say we are searching. After 15 days, one lady from Indigo Customer care called and said they are unable to find my baggage and they would compensate us with some money Rs.5250.00 (based on some weight related calculation). I told them my empty Strolly cost is more than Rs.5250.00 and there was costly dresses in Baggage and I am more interested in getting my bag than any compensation!! Another thing that baffles me is that they decide the compensation based on the weight of the bag, which is totally ridiculous to me. Now they are not answering my calls or replying to my emails. I want to initiate action against Indigo Airlines for negligence. Please let me know if this is not a right channel and guide me thorough correct channel. Thanks, Manohar Reddy.