Indigo Airlines — Baggage mishandling by airlines

Address:	122002
Website:	book.goindigo.in

Name- Suranjit Sarkar
DOJ- 21 jan 2016
Travelling from Goa to kolkata
Flight no- 6E 333
Pnr no- XC2NPT
Luggage serial no- [protected]
I was carrying a liquor bottle from goa to kolkata. I have checked in at goa. I told them about the bag containing the bottle and to put a fragile tag over it. They agreed & told me to sign on a slip for fragile status. I signed it & boarded the flight. Upon arrival I found my bag wet and bottle broken at the respective belt where bags were coming out. There was no tag of fragile attached to my bag. Moreover No special treatment were being given to any luggage having fragile status. I complained to the indigo officials present there but they just told me to complete a feedback form and submit it. They were not agreeing to
give me any written assurance of the event happened. I am a frequent flyer and still such issue is not adressed. I have all the pics and details if needed. I want nothing but just refund of the amount of the broken liquor bottle.