[Resolved]  Indigo Airlines — baggage missing and no response so far

Address:	Chennai, Tamil Nadu, 600041
Website:	Indigo airlines

After completing all the formalities i have not yet received my baggage nor response. Beliwvis mail i sent.

I have not received any updates so far. I spent 3 hours at chennai airport with kids and family for the fault of indigo’s careless staff who missed to check in my baggage and later found to stuck in the level 4 in hyderabad airport. I was promised by hitesh a customer care ground staff at chennai airport that my baggage will be sent at my address given in the attached letter. Today, to my surprise no one bothered to even give an update. So i followed up and spoke to chennai ground staff bhavna first and she said she will put me on hold for a moment in order check the status however i was made a fool of the situation and i was put on hold for more than 6 minutes until it got cut automatically. The next time i called i was cut for 3 times after which one arvind another ground staff of indigo airlines picked but instead of listening to the issue he said he has lot of passengers being queued up to handle. He said he will call up after half an hour instead of eating our time. So i asked him whether he really did understand my issue as i knew he was not giving attention and as expected he couldn’t explain what my issue was all about. Very unruly behaviour by all the indigo ground staffs. Now it’s been almost 3 hours and no sign of response back and no one picks up the call. Please let me know where to escalate

Regards,
Munindro singh
Ticket id : kghyxg
Flught no: 6e 381