[Resolved] Indigo Airlines — baggage not delivered at arrival

Mukesh1971

from Mumbai, Maharashtra

Address:

560013

I Mukesh babu boarded the flight 6E 196 (pnr- KD91VY) from Bangalore to Lucknow and I arrived at Lucknow around 9:35 but did not receive my baggage. I waited on the airport for more than one and half hour and all I could know was that my luggage is still at Bangalore airport. The reason given to me was belt congestion at Bangalore airport which is totally the company and their staff's fault. The maximum I could do was file a complaint at the airport and no information about the date and time of delivery of my luggage was given to me by the indigo staff at Lucknow airport. Due to their mistake I had to suffer, I'm a post angioplasty patient and all my medicines are also in that bag along with other important things. Why should I suffer for this and pay extra for all the inconveniences caused by the indigo company.

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Nov 19, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

IndiGo Customer Care's response Hi Mukesh,

We are sorry for the inconvenience. We’ll have to connect with our respective departments to get this checked. Please allow us some time.

Regards,
Team IndiGo

Verified Support

Oct 09, 2019

IndiGo Customer Care's response Hi Mukesh,

As checked, the baggage has been delivered to you. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo