[Resolved] Indigo Airlines — baggage opened, broken / damaged and things stolen twice

Ramanand1Sharma

Address:

New Delhi, Delhi

1. We travelled from hyderbad to delhi on 29/7/2018by indigo airline 6e766 pnr o9uepy. After reaching home noticed that my new suitcase zip was cut and some of pefumes/ cloths were missing. We ignored due to our busy schedule.
2. On 10th sep 2018 my son travelled from del-hyd pnr hg6vvt. After reaching hyderabd, he found the similar case again that his newly purchased bag was searched and some pockets were left opened. Keys, newly purchased shirts, speakers and perfumes were missing. He was in hurry to reach the college and didnt reported.

Looks like that indigo as hired such staff (Thieves) on the del-hyd-del route who are doing this regularly. Please look into this

+1 photos

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Oct 20, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

IndiGo Customer Care's response Hi Ramanand,

We are sorry to hear about the experience. As per the conditions of carriage, a customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his bag correctly and in good condition. As there was no complaint raised on arrival, we are unable to initiate any repair or compensation process. Nevertheless, we have shared your experience as a feedback with the concerned airport teams to ensure baggage delivery as per the standard practices and avoid such situations.

Regards,
IndiGo Team