[Resolved] Indigo Airlines — boarding pass not given.

[Resolved] Indigo Airlines — boarding pass not given.

A Atharv Dixit from Delhi, Delhi

I reached Delhi IGI Airport at 9:40 for my flight to mumbai which was scheduled for 10:25 but the boarding pass counter told me that the counter is closed. And I just have a hand bag with me. Is this the way Indigo treat their customers to just earn some more money. Because of you I had to pay Rs 4426/- at 10:00 to reschedule my flight. The gates were even not closed. Pathetic environment shown by IndiGo Airlines. This is what they are reflecting on the customers- "negative marketing" . And you guys give importance to profits rather to wealth. You can't stay in this Market for that long. +1 photos Was this information helpful? No (0) Yes (0)
Aug 7, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 07, 2018 IndiGo Customer Care's response Hi Atharv, We understand your concern. As per our findings, you were booked to travel in flight 6E 155 from Delhi to Mumbai, which was scheduled to depart at 22:25 hrs on 5th July 2018. As per our policy, check-in counter closes 45 mins prior and boarding gate closes 25 mins prior to the scheduled departure time. Also, passengers carrying the printout of boarding passes through web check-in may report at the board gates without check-in baggage. Based on our records, you reported after the counter closure. Hence, our staff was unable to accept you for the flight. Further, our endeavour is to assist our valued passengers at all times. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We request for your understanding in this regard Regards, IndiGo Team
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