[Resolved] Indigo Airlines — broken suitcase | |||
I am complaining against indigo airlines. I travelled from chennai to patna as per following schedule along with my daughters, Chennai – patna via bengaluru (6e 271/6e 485) Pnr - t8s7vi First name – sanjay Last name - kumar Date : march 16, 2018 My suitcase was broken by the airlines. When i pointed out, the staff insisted me to accept rs. 300 as repair charge. When i protested, he indirectly threatened by, 1. Refusing to provide certificate that suitcase is damaged 2. Conveying that i will have to go to court without any evidence that it was broken during flight 3. Gave me a sort of alms of rs. 500 (Rupees five hundred) and took my signature on final settlement I tried to get the suitcase repaired but could not. Not only wheel but also suitcase was broken at the wheel joint point. Electronic gadgets inside were also broken. I am a professor and i have to lift it almost everywhere, which caused physical problems to me. I am very disappointed and dejected by the behaviour of the staff of indigo airlines. I request you to kindly direct the airlines to properly compensate me. Kind regards, Sincerely yours Prof. Sanjay kumar B. R. Ambedkar bihar university Muzaffarpur-842001 Mob: [protected], [protected] Was this information helpful? | |||
May 12, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 10, 2018 IndiGo Customer Care's response Hi Sanjay, We regret the inconvenience caused. Our endeavor has always been to deliver all passenger baggage at the destination in a good condition and would like to apologize for your experience. However, we investigated this with our team. Since it comes under minor wear & tear, we are unable to take it further. For more information, kindly refer to the link: http://bit.ly/1Xaz2Ul Clause 10.7 "Collection and delivery of baggage". We look forward to your understanding towards the need of our policy. We would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this. Please be rest assured that we try our best to assist our passengers in best possible manner. Regards, IndiGo Team Verified Support Apr 11, 2018 IndiGo Customer Care's response Hi Sanjay, We regret to hear about your experience. As per policy, all cases of mishandled bag needs to be reported at the destination airport in order to assist the passenger and reported damage has been compensated accordingly at the airport. We would like to inform you that damage inside the baggage was not reported at our arrival customer service desk due to which are unable to take this any further. However, we have taken a due note of your comment on our services and shared your experience with our airport teams to further review and to ensure baggage delivery as per the standard practice. Regards, IndiGo Team Verified Support May 21, 2018 IndiGo Customer Care's response Hi Sanjay, We believe that our customer relations team has assisted you in regards to the raised concern. Kindly write to the same email I.D. for further clarification. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |||
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