[Resolved]  Indigo Airlines — cabin luggage policy

Address:	700084
Website:	www.goindigo.in

I am extremely disgusted regarding the cabin luggage policy of indigo. I was travelling from Kolkata to Raipur by Indigo flight 6E245 on 3Oth May which was scheduled at 6:35 a.m. At the check in counter I WAS INTERRUPTED; I WAS NOT ALLOWED TO CARRY A CABIN LUGGAGE INSIDE AS I HAVE ALWAYS DONE WHILE TRAVELLING IN INDIGO FLIGHTS AND WAS FORCED TO PUT IT IN THE CHECK IN LUGGAGE. As a result, I had a luggage excess of 8 kgs and had to pay 2400/- at the check in counter. I was told that I will not be allowed to carry this luggage inside as it was too big for the size of a cabin luggage. I am a regular customer of Indigo and I am well aware of the the size of luggage which I am allowed to carry. However, this incident has left me totally irritated. I am not being able to understand why does Indigo not have strict rules about cabin luggage except for the weight allowance of 7 kgs? If Indigo has so much problem, why don't they actually mention the size of the luggage we are allowed to carry?? I am sorry to say it was a very wrong gesture on the part of the Indigo executive and I must say I'll think twice in the future to choose Indigo as my airline of choice.