[Resolved]  Indigo Airlines — cancellation and rescheduling of flight

Address:c/701. viceroy ville. near gormoh restaurant. opp vijaya bank., judges bungalow road. bodakdev., Ahmedabad, Gujarat, 380054

I was booked flight 6e 948 goi to amd on 05nov2019 which was cancelled 4 hours before departure. I had to make sudden hotel arrangements for 5 pax (2 rooms) from 5th evening to 6th night /book a cab to airport which otherwise my hotel was providing (I was in the way to airport on 5th)., bear food expenses from 5th to 6th night and all the hassles to re schedule the flight which was provided from goa to bangalore - bangalore to ahmedabad on a midnight flight with a duration of 8 hours to reach ahmedabad. I had lot of problems with my two children aged 3 and 9, 1 senior citizen and wife. My indigo pnr is eycj7l - 6e 6323/586 05nov goi-blr (T1)/blr (T1)-amd (T[protected]/[protected] hrs.
This is my first bad experience with an otherwise perfect airline indigo... I was denied accomodation facility on the helpline numbers and airport too... I had to bear room expenses and wait 6 hours at the airport for no fault of mine... I wish to complain to airline that they should provide accomodation or bear expenses for accomodation in case of sudden flight cancellation. I demand accomodation expenses worth 15000 for my family caused due to cancellation of flight
Was this information helpful?
No (0)
Yes (0)
Dec 11, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2019
IndiGo Customer Care's response
Hi Kunal,

We are so sorry for the trouble. Your flight was cancelled due to operational reasons. Please understand that our operations depend on various factors that determine our on-time performance. Further, one of our representatives will contact you soon.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5607
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information