[Resolved] Indigo Airlines — cancellation charges charged by indigo

koul anil

from Kupwara, Jammu and Kashmir

Address:

Pauri Garhwal, Uttarakhand

This is with reference to the delay in the flight of indigo flight flying from jammu to delhi vide reference no ujvlnh in the name of my daughter vidya kumari.

The flight was scheduled to depart at 3pm but we received mail from indigo that flight will be rescheduled at 5 pm due to some reasons. Later on my daughter applied for cancellation and refund on make my trip. But to our surprise we got only 927 and rs 3000 was deducted on for cancellation charges.

It is really painful for us and shameful for you that flight delay is due to you and cancellation charges have been charged to us.

Request you to refund the cancellation charges.

If that we would have boarded late on airport we would have not been allowed to check in but if flight has been delayed by you and we have applied for cancellation we are charged for rs 3000

It is really disgusting and shameful on part of you and a clear bad customer services on your part.

Regards
Anil koul
[protected]

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Apr 15, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

IndiGo Customer Care's response Hi Anil,

We regret to hear about your experience. As checked, passenger was booked for flight 6E-197 from Srinagar to Delhi which was scheduled to depart at 17:05 hours on 15th March 2018. We understand that there was a 35 minutes delay in the departure of the flight and sincerely apologize for the inconvenience caused to you. Also, if an IndiGo flight is delayed by more than 2 hour then passenger can opt for full refund or an alternative IndiGo flight subject to availability. Therefore, we are unable to process full refund in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.

Regards,
IndiGo Team