[Resolved] Indigo Airlines — cancellation of my ticket
NaNasim45 on Jan 9, 2019
I booked indigo three flight tickets on 09/01/2018.. From surat to chennai.. They charged nearby 4000x3 and money also debited from my account and after that also i got only trip id instead of pnr.. Same day evening they called and said ticket has been cancelled becoz of airline issue and we can't do anything.. I said ok and when i searched flights again i found same flight availble at 9800 rates per ticket.. Becoz of low rates they cancelled my tickets and for this also i have to wait for 15days to get my money.. If someone without money on bank booked like this and have to get trapped in surat itself.. So beware when you book low fare tickets.. I want to know whose trick is this indigo or happy easy go.. And some one plz suggest where to complain of this game..
Complaint marked as Resolved Feb 14, 2019
[Jan 10, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Jan 11, 2019
This is unusual. As checked, no such cancellation notification was sent to our passengers. Also, we would like to clarify that the attached E-mail was not sent by IndiGo. We request for your understanding in this regard.
Verified SupportIndiGo Customer Care's response, Jan 12, 2019
We understand your concern. Further, we request you to get in touch with your respective travel agency for assistance in this regard.
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