Indigo Airlines — Cancellation of ticket without my request

Address:

Mumbai City, Maharashtra

I had tickets for 2 for travel to indore from mumbai on 15/03/2015. PNR of ticket was H41VMV. Than I booked return ticket for 2 for journey on 17/03/2015. When I visited airport at mumbai on 15/03/2015, I was shocked to hear from counter person that my ticket had been cancelled. I told them that I never cancelled it but they said they were unable to do anything. As I was to go to indore for important office work, I was left with no alternative but to book another ticket which I did and PNR for new ticket is JDZPRK. Thus I paid penalty of Rs 4894/- in the form booking another ticket and also faced harassment at the counter as the staff at the counter was not ready to render any solution to the problem and they wanted us to leave the counter at the earliest. I am yet to understand as to INDIGO could cancel my ticket without my request and did not inform me also about the same either by mail and SMS. I know that INDIGO has the highest share of passengers and my complaint will not matter to them yet I thought of expressing my dissatisfaction and also my decision that I will never opt for INDIGO in future and also tell this incident to all those who are connected with me. Pradeep Kumar [protected]@ hotmail.com [protected]