[Resolved]  Indigo Airlines — cancelled then rescheduled flights, inconvenience, no compensation for extra hours of layover, unprofessional and unsympathetic service.

Address:

Ahmedabad, Gujarat, 380060

On 14th feb 2019 my colleague and myself were supposed to catch our connecting flight from ahmedabad to hong kong with indigo airlines. However, the two days before the flight we received a message stating that our flight timing had changed due to operational activities in the airport.
I have been receiving alert on my email that my flight 6e 893/1773 from ahmedabad to hongkong has been rescheduled from 5.10pm to 3.00pm. (Amd-blr). While booking tickets for indigo airlines online through their website or app, the prices are different that day when i booked that flight both flights were available that 5.10-7.20/11.40-07.45 (Amd-blr/blr-hkg) & 03.00-5.45/23.40-07.45 (Amd-blr/blr-hkg). But i chose 5.10 flight by paying higher amount so that i don’t have to wait more at airport. However, they shifted us in that 3’o clock flight which is cheaper then what i actually booked. Have indigo done this intentionally? It's a case of cheating because i never face such things while booking for other flights like spicejet or jet airways or any other flights. It's a fraud from indigo airlines for earning more money of common people.
And also it looks like they do this re-scheduling a lot. Why have so many itineraries to select from while booking if you cannot run those? I called up the customer care and requested to change the flight to some other timing which is available for that day only after 5’o clock, just so that i have not wait more than that for my next flight at airport. But i was told about the policies and stuff that only two options are available that they are ready to pay full refund, or they can arrange flight one day before or after, seriously guys? You people are not valuing time of your customers and changing flight timings frequently. I paid rs.5000 approx. Extra only for that 5pm flight so now if you can’t provide me flight after 5pm than refund me my rs.5000 extra paid for the flight or else give me lounge facility for my waiting period till next flight.
This concern is not only the amount which i have paid extra but obviously my time which is most valuable for me so i would request higher authority of airlines to take some corrective action for this kind of situation and provide solution as per customer expectations. I am really surprised to listen the customer care reply that they can’t do anything inspite of supporting us as i am a regular traveller.
Indigo flight is well known for their punctuality only but by having this worst experience, i would say that this is really a #. I would really want the higher authority of airlines to take some strict action on the same and give me solution as per my expectation and conveniency. Also i would request not to reply me with the policy and procedures which are not at all suitable and best for your customers.