[Resolved] Indigo Airlines — careless way of handling expensive suitcase | |||
My Samsonite suitcase which is worth Rs.8, 000 plus was very carelessly handled. The outer layer of the suitcase peeled off in many areas, scratches and a large smudge (of the suitcase itself) because of the terrible way the suitcase was handled . When contacted they were not ready to accept and take any action. Highly ridiculous way of managing their customers belongings. Was this information helpful? | |||
Jun 12, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 IndiGo Customer Care's response Hi, We regret the inconvenience caused to you. Please share your booking reference/ PNR number so we may look into this matter. Regards, IndiGo Team Verified Support Apr 05, 2018 IndiGo Customer Care's response Hi Bijoy, It seems that the PNR number you have shared is incorrect. We request to share the IndiGo airlines booking reference/ PNR number which is a six-digit alphanumeric number so we may look into this matter. Regards, IndiGo Team Verified Support Apr 30, 2018 IndiGo Customer Care's response Hi Bijoy, Do let us know the booking details so we may assist you . Regards, IndiGo Team | |||
 3 Comments | |||
Comments
Team - As the booking was done through my company this is the detail that I have. I am unable to get the boarding pass as it was discarded after I didn't get a positive response from your team. Nevertheless will look for the correct PNR number again and revert.
Hi Team - I was able to get the booking details and it was a bulk booking for 4 Passengers - booked through my corporate. The ticket numbers issued to me exclusively are:
Segment (UDR - BOM) Ticket No. 1R6M401.
Trust the above information helps.
I can also share the E-Ticket/Reservation Details privately if you can share your mail ID. (Asking this as the names of other passengers are also reflecting in it).
Segment (UDR - BOM) Ticket No. 1R6M401.
Trust the above information helps.
I can also share the E-Ticket/Reservation Details privately if you can share your mail ID. (Asking this as the names of other passengers are also reflecting in it).
IndiGo Customer Care's response, May 12, 2018
Verified Support
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RIYAPNR - 1R6M401
Passenger Name : Bijoy Sebastian
Ticket No. - 1R6M401-1