[Resolved] Indigo Airlines — change my direct flight from hk to ccu

Ashish Kataruka

from Kolkata, West Bengal

Address:

Sunny Fort, Kolkata, West Bengal, 700064

Sir,
My brother stays in hongkong with wife n 2 small kids,
Booking ref bk6jwa

My original flight from hk to ccu is on 24th oct morning which was total journey of 4 hours.
Indigo has suddenly changes it.

New flight from hk to bengaluru at 8:55 am reaching at 13:10 pm (Journey time of over 6 hours) and then connecting flight bengaluru to ccu via bhubaneswar at 15:20 pm reaching ccu at 19:10pm
Is its a joke or wat
Would await a reply from your end asap.

Was this information helpful?

No (0)

Yes (0)

Nov 2, 2019

Complaint marked as Resolved

reslve thank you

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

IndiGo Customer Care's response Hi Ashish,

We are sorry for the inconvenience caused by the rescheduling of our flight. We always strive to keep our flights on schedule and cut down on causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Please be assured one of our representatives will contact you to assist with the best possible solution.

Regards,
Team IndiGo

Oct 20, 2019

Updated by Ashish Kataruka I want the same day or next day morning direct flight or
Complementary foods drinks and place to stay for all 4 pessengers

Verified Support

Oct 24, 2019

IndiGo Customer Care's response Hi Ashish,

We believe that one of our representatives has contacted you to address the concern.

Regards,
Team IndiGo