[Resolved] Indigo Airlines — change my direct flight from hk to ccu

 
1 Review
Sunny Fort, Kolkata, West Bengal, India
 Ashish Kataruka on Oct 17, 2019
Sir,
My brother stays in hongkong with wife n 2 small kids,
Booking ref bk6jwa

My original flight from hk to ccu is on 24th oct morning which was total journey of 4 hours.
Indigo has suddenly changes it.

New flight from hk to bengaluru at 8:55 am reaching at 13:10 pm (Journey time of over 6 hours) and then connecting flight bengaluru to ccu via bhubaneswar at 15:20 pm reaching ccu at 19:10pm
Is its a joke or wat
Would await a reply from your end asap.
Complaint marked as Resolved Nov 2, 2019
reslve thank you

Complaint Status


[Oct 17, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Oct 18, 2019
Hi Ashish,

We are sorry for the inconvenience caused by the rescheduling of our flight. We always strive to keep our flights on schedule and cut down on causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Please be assured one of our representatives will contact you to assist with the best possible solution.

Regards,
Team IndiGo
Updated by Ashish Kataruka, Oct 20, 2019
I want the same day or next day morning direct flight or
Complementary foods drinks and place to stay for all 4 pessengers
Verified Support
IndiGo Customer Care's response, Oct 24, 2019
Hi Ashish,

We believe that one of our representatives has contacted you to address the concern.

Regards,
Team IndiGo
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    Indigo Airlines - change my direct flight from hk to ccu