[Resolved] Indigo Airlines — charge me extra money

Aruna Basnet

from Pune, Maharashtra

Website:

Indigo

11th july 2018 i was traveling from katmandu to pune, via delhi and number flight 6e 32. So in katmandu airport when i went to board the flight they checked my baggage including my purse and laptop and camera and they charged me extra 2470 in nepali rupee for 3.8 kgs which was extra. But the same airline via delhi they did not charge me any extra and they asked me to give a complaint.

Was this information helpful?

No (0)

Yes (0)

Aug 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

IndiGo Customer Care's response Hi Aruna,

Thank you for bringing this to our notice. We have investigated this matter internally and would like to inform you that standard baggage allowance is one Hand Baggage weighing 7 Kg including laptop, ladies purse and check-in baggage weighing 20 kg. We have identified that total checked-in baggage was 32 kg, which is 12kg more than the standard baggage allowance and our staff at counters have charged you only for 9kg excess baggage as customer service gesture. Kindly visit this link http://bit.ly/1Xaz2Ul Clause-10.2 and 10.4 for more Information. Further, we request for your understanding towards the need of our policy and look forward to serving you on board again.

Regards
IndiGo Team

Related IndiGo reviews

View all 5607 IndiGo Reviews

Comments

DipakKumarSingh1980

from Guwahati, Assam

Please provide travel certificate of booking reference GILHUXof indigo flight on 05th May 2018 from Kolkata to Lucknow for two passenger soni Singh and ayushi Singh on email ID [protected]@gmail.com.pl tell how to pay for it.

IndiGo Customer Care's response, Jul 25, 2018

Verified Support

Hi Dipak,

We have forwarded the Travel Certificate on your registered email ID please check your inbox.

Regards,
IndiGo Team