[Resolved] Indigo Airlines — cheating | |||
Sir I was taken your flight ticket dated on 25/01/2019, timing at 9.45 pm. I was entered your boarding timing at 9.05 pm and i was reported. Your boarding pass issued person simply rejected me why it was closed our boarding time at one hr before so we are not allowed to permitted to you. I asked and requested to your customer care so many times and then your boarding people converted to another flight with extra ticket amount rs 2500 /-. Now, what i am asking to reporting to you and which is pre - planing to collect the passenger. This is purely offence and cheating. Please explain what is the use of closing your boarding before one hr. Sir all verification was finished before boarding. So that, is a pre planing to cheating. I kindly requested to you please return my amount as soon. Thank you Veerasekar rasakkannu Was this information helpful? | |||
Mar 22, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 19, 2019 IndiGo Customer Care's response Hi Veerasekar, We totally understand the discomfort you must have faced. As per our policy, check-in counter closes 45 mins prior and boarding gate closes 25 mins prior to the scheduled departure time. Also, the passengers who have opted for web check-in carrying the printout of boarding passes can report directly at the board gates without check-in baggage. Based on our records, you reported at 0905 hrs for the flight scheduled to depart at 0905 hrs without boarding pass. Hence, our staff was unable to accept you for the flight. We look forward to your understanding. Regards, Team IndiGo Verified Support Feb 19, 2019 IndiGo Customer Care's response Hi Veerasekar, Also, we request you to share the booking reference/ PNR number so we may check from your end. Regards, Team IndiGo | |||
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