[Resolved]  Indigo Airlines — Check in baggage tampered and 5k cash stolen from the baggage

Hi, I travelled from Jammu to Hyderabad on august 12th, 2022. The flight was supposed to land at 9.40 but it was delayed after which the baggage arrival was furthermore delayed and I received my baggage at 11 pm. As we were traveling in a group of 5 with a toddler and as it was already late I did not notice that my check in baggage had been tampered with. After going home when I opened my baggage I realised that the items in my baggage had been opened and 5k cash was stolen from it.

The cash had a sentimental value to it as it was given for rakhi and hence put separately and also because one wouldn’t possibly expect that the security tag will be cut open and cash will be stolen from the check in baggage from a reputed airlines like Indigo. I am completely appalled with the response given by the customer care executives who told that they are not responsible for it and nothing can be done apart from giving a feedback and that I had to report it on real time basis at the airport itself and the airlines is not responsible for it.
How can the airlines not be responsible for it as the baggage is entrusted to the indigo staff when we are travelling with that particular airlines. And how can you expect people to open their luggage at the airport and check if it had been tampered with or not after so many delays or otherwise because you don’t usually expect something like that to happen. This is the first time I experienced something like this and I am highly disappointed with whatever happened and also with how the customer executives responded to the issue.

Hope that my query will be resolved at the earliest and a solution will be provided regarding my missing cash.
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Sep 21, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2022
IndiGo Customer Care's response
Dear Ma'am,

We regret to note the experience.

We'd request you to share the details here https://bit.ly/3pmss1l. Our team will get back to you.

Regards,
Team IndiGo
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