[Resolved] Indigo Airlines — check in denied and extra charges for accommodating on next flight | |
I had booking on 29th of june in indigo flight no. 6e509 indigo (06:05 in morning), and as rules say check in before 45 mins prior of departure, i was at check in counter and yet 45 mins weren't over (At airport it was huge rush, and it took me around 20 mins to in line itself to get me into airport then i was standing in check in line and took another 5-7 mins and yet there was still 5 mins and exactly 05:12 i was standing on check in counter and as rules provided by airline there was still time to cover my check in) and their staff denied check in and said, flight is boarding. And there was 7-8 people also there who had same issue, and there manager and supervisor to left spot so we couldn't questioned them and their staff send us to reservation counter saying that they could solve our problems and at reservation counter their personnel said you should had talk to check in counter itself to solve this issue, now i cannot do anything and you have to pay extra charges to board next flight and these extra charges were more than my ticket values itself, i registered complain regarding this issue to airline complaint forum too, but no conclusion provided by them yet. Was this information helpful? | |
Aug 6, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 06, 2018 IndiGo Customer Care's response HI Prashant, We regret to hear about your experience. As per policy, check-in counter closes 45 minutes prior to the departure. We would like to inform you that in case of a rush at counter our team tries to expedite the procedure. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Since, our counters were already closed at the time of your reporting hence, our staff was unable to accept you for the flight. Further, you may claim a refund towards no show taxes by clicking on this link https://bit.ly/2aUXQxd. We request for your understanding in this regard. Regards, IndiGo Team | |
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