[Resolved] Indigo Airlines — charged extra money blackmailed for check in

avadhesh18

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 440015

Name: avadhesh tiwari
Email-id : avadhesh. [protected]@gmail.com
Mobile 9326897*
Pnr pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137

I booked above mentioned indigo flight total 6 persons including 2 infants. I have reached airport and reported to indigo desk at 4am while mentioned check-in time is 4:05am, but indigo staff is not permitted us and did not provided boarding pass. They all are come together and west my time so my flight departed. Later they are asking money for 6 persons around 45k. Because in airport there is no any govt officials like dgca pesons to complain about them for asking extra money. We have two infants which are very uncomfortable and weeping continuously. They are hungary and we dont have enough food. I have booked all hotels for our one week tour so any cost i have to go. Later i request to him to go and they negotiated at 6k.
This is completely ridiculous. As you know people are helpless and there is no any govt official in airport to interment you, you are doing will fullness. Rerun my 6k back to me neither i will escalate this issue to dgca or will take this issue to court.

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Apr 30, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

IndiGo Customer Care's response Hi Avadhesh,

With reference to your post, we have investigated the matter and would like to summarize our findings for you.
You were booked to travel on flight 6E-872/137 from Hyderabad to Madurai which was scheduled to depart at 04:50 hours on 5th March 2018.As per policy, check-in closes 45 minutes prior to departure. Based on our records, you reported at 04:08 hours which is 42 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight.

At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, understanding the urgency to reach at destination our staff charged only INR 1000 per passenger purely as customer service gesture, which was accepted by you and you duly travelled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard.
We look forward to serving you on board again.

Regards,
IndiGo Team

Mar 15, 2018

Updated by avadhesh18 I am expecting same reply to you as you garbed money more than 10 passengers by such type of cheating.
Like that day again you are lying, you are a big lair.
I have reported your indigo counter at 4 am but your indigo attender waste time rather then to generate boarding pass, she wasted my time to check ticket and after 5 mins told computer is locked.
For varying this you can check CCTV footage, but you dont because you all are greedy to money and always make the plan how to looting money from common man.
This is My first step to resolve issue in between us so I am giving 24hrs more to return my money(6k) later I will escalate this issue to DGCA and cc to PMO office also to show them how Indigo palnly looting people.

Verified Support

Mar 21, 2018

IndiGo Customer Care's response Hi Subrata,

We believe that someone from our team is already in touch with you in regards to raised concern.

Regards,
IndiGo Team

Mar 21, 2018

Updated by avadhesh18 nobody in touch with me.I complained so they called only for formality.Indigo is not serious to solve my issue and returned my money.

Verified Support

Mar 29, 2018

IndiGo Customer Care's response Hi Avadhesh,

As checked, our Air Sewa team contacted and assisted you in the best possible manner with regards to the raised concern. Further, we request for your understanding towards the need of our policy.

Regards,
IndiGo Team