[Resolved]  Indigo Airlines — complaint against crew member inflight

Address:

New Delhi, Delhi, 110096

FEEDBACK TY9TTY My complaint against crew member. Ms Shivani.
I was seated in 27E and there were gents on either side. I was literally tightky seated as both gentlemen had their hands on the hand rest. Even the seat back of 26E was reclining. Ms. Shivani asked me what will I have. I said tea coffee but she found difficulty in hearing me. She served me sugar free tea, as oer my request. I requested her to ask the 26E passenger to straight the seat back so that I can be comfortable to open the table. She replied me that she cannot tell the passenger, I can tell. She seemed to just finish off her job. I asked for cookies. She handed over a tin to me. I opened and after having a bite realised that it was sugar laden choco chips. I actually wanted sugar free one. She didn't even bother to ask me which one of the 2 cookies I would prefer.

Later after the service was over, I requested for feedback form from another crew member (name starting with P... I couldn't read her name). She came after sometime with a glass of water. I repeated that I needed a feedback form. Then Ms. Shivani came immediately and started asking me why I needed the feedback form, what went wrong and immediately she started explaining me the reason on not telling the passenger 26E.
She wasn't able to hear ne when I asked for tea and cookies. But now she wanted me explain about ny complaint. And she kept insisting me state it, despite my polite denial. Finally I had to insist on the feedback form. This shows how insensitive the crew is towards the customer/passenger. They said no form us available and I should send SMS.
One more senior member came again asking me about the reason of complaint. I told her that all other passengers would over hear so, she can come back to me after landing and I will tell her then. No one contacted me.