[Resolved]  Indigo Airlines — complaint - luggage damaged

Address:	Gurgaon, Haryana, 122017
Website:	www.indigo.com

Dear Sir/Madam

I flew with your airline (IndiGo 6E 5097) on 17th Jul, 2018 between [15: 15] and [arrival 17:30].at Delhi Airport.

When I went to pick up my luggage at the Delhi Airport, I noticed that my luggage was badly damaged (attached some snaps for your reference ),
I had immediate Visited Indigo Customer Service Support counter but they had not resolved my problem and offered me to get Voucher Rs 1000/ to and settle this Issue.
But, Due to emergency at my Home, I moved from Airport to get Complaint copy but my bag cost was Rs 4750/- then why Indigo offered me Rs 1000 Voucher, Its was totally mistake to Indigo team.then why i used repaired bag.
so I am not accepting to this voucher and request reimbursement of my damaged luggage.

Attached details as under for your Investigation:
1) Baoding Pass
2) Luggage Snap
3) Luggage Tag No
4) Complaint Scan copy - Indigo Customer support
I have been a loyal customer of Airline for many Years and never had any similar problem in past nor did, I expect any problem this particular trip.
I trust that you will be able to help with the reimbursement of my damaged luggage, I look forward hearing you within 7 Days about the resolution of this matter.

If any query in this regard, please ask.

Sincerely,

Raghavendra Tomar
Cell : +91 [protected]/ +91 [protected]

Address : C2 Palam Vihar House No 760 Gurgaon -122017