[Resolved] Indigo Airlines — cricket bat damaged while traveling in indigo flight on 12th december

kakarla venugopal reddy

from Hyderabad, Telangana

Address:	500081
Website:	indigo

Hi,

My cricket bat damaged in while travelling from delhi to hyderabad on 12th december 2018 on flight 6e 767. I informed the same at airport and they said like they will resolve in 4 to 5 hours. I got call after two days after multiple enquires and they are saying its minor damage and we cant do anything like. I bought it srinagar to gift my cousin and its damaged now. I cant give that damaged bat as gift. What should i do now?. It cost me 3000rs over srinagar and it will cost me 4000rs-6000rs in hyderabad.

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Jan 16, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

IndiGo Customer Care's response Hi,

We are sorry for the experience. Our endeavour has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services.

We would like to confirm that as per our conditions of carriage, the damager reported by you falls under minor wear and tear. We have shared a strong feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices.

Regards,
Team IndiGo