[Resolved] Indigo Airlines — damaged check-in baggage

[Resolved] Indigo Airlines — damaged check-in baggage

S Suresh Mogadala from Bengaluru, Karnataka

I have traveled in your indigo flight dated on 10th sep18 on 6e 2273 and my pnr no wy537y from delhi to bangalore. I drop my baggage and when i taken at bangalore airport for delivery, i was shocked my baggage was damaged i, e trolley handle was broken (Attached photo). And i am unable to use trolley. Due to mishandle by air lines staff, i immediately reported the same to the indigo on ground personnel. They accepted the mistake and offered me the compensation of inr 500., i refused to accept the compensation amount and demanded for proper repair/ replacement of bag or complete amount of bag itself. Indigo person in charge asked me raise cr and i agreed the same and left the place after struggling with them. I have to travel 250 km due this this delay i couldn't reach my home timely. I was mentally and physically disturbed this incident. I con't get the my baggage repair center at my place. And without trolly i con't use it for my travel. So i need your explanation compensation amount of my baggage. Was this information helpful? No (0) Yes (0)
Nov 12, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 21, 2018 IndiGo Customer Care's response Hi Suresh, We are sorry to know that and understand that a piece of baggage was reported to have been damaged. Our endeavour has always been to deliver all passengers baggage at the destination in good condition and would like to apologize for your experience. We would like to confirm that as per IndiGo’s Conditions of Carriage, the damage reported by you is categorized as minor wear and tear of a baggage. While we apologize for any inconvenience caused for you, such minor wear and tear would not warrant any compensation. Further, our customer relations team has assisted you with the best possible resolution in this regard. Regards, IndIGo Team Sep 27, 2018 Updated by Suresh Mogadala Dear Sir, The reply what you have given for my damaged baggage has not at all acceptable. you have mentioned it is piece of damage. You shouldn't see whether it is small piece of damage or large one, you should see the end result of this damage. I have already mention in my earlier mail, i couldn't get it repaired and it has to be changed total frame and that also i will not get proper replacement. so with out trolley i cont use it for my travels. Due to poor services provided by INDIGO you have to pay for this mistake, whether it is small or big and this is not a ware and tear damage. Verified Support Oct 09, 2018 IndiGo Customer Care's response Hi Suresh, We concur with your feelings and once again regret the inconvenience caused to you. We would like to reiterate that as per our conditions of carriage minor wear and tear of Baggage does not invite compensation. However, understanding your situation and purely as a goodwill gesture, our team has offered you an amount over and above the policy. Further, we would like to assure that strong feedback has been shared with the concerned airport managers for further review and to ensure baggage delivery as per standard practices. Regards, IndiGo Team
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Navjot Singh ji

from Patiala, Punjab

Simran jeet kaur bharaj from panchkula (chandigarh)
she is ### n going for escort service in chandigarh
she is going on 10 sept. for service
please suspend to this girl
this is not good for indigo airline
her contact no. is ‭[protected]‬