[Resolved] Indigo Airlines — damaged my luggage

[Resolved] Indigo Airlines — damaged my luggage

G Gurpreet12 from Siliguri, West Bengal

I manjot Singh soand boarded indigo flight from bagdogra to amritsar no. 6E-894 on 21 April at 6:15. When I arrived at amritsar and get my luggage... I see that my suitcase has been cut from upside from 3 places very badly. It looks like someone was trying to search the bag for something. Where the security of our bags by airlines?... We want to know... It was new suitcase I just bought it before journey and they cut it through the zip... I want to complain about it so that it cannot happen to other passengers. And should be refunded. +1 photos Was this information helpful? No (0) Yes (0)
Jun 3, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 IndiGo Customer Care's response Hi Manoj, We regret to hear about your experience. Kindly confirm if the incident was reported at our customer service arrival desk. Regards, IndiGo Team Verified Support Apr 24, 2018 IndiGo Customer Care's response Hi Manjot, We regret to hear about your experience. Kindly confirm if the incident was reported at our customer service arrival desk. Regards, IndiGo Team Apr 24, 2018 Updated by Gurpreet12 No... Bcoz the cut was inside which could not be detected at airport. Verified Support Apr 25, 2018 IndiGo Customer Care's response Hi Manjot, We regret the experience. We would like to inform you that all cases of mishandled baggage needs to be reported at the destination airport in order to take it any further. However, we have shared a stern feedback with the concern team to avoid the re-occurrence of such incidents. Regards, IndiGo Team Apr 25, 2018 Updated by Gurpreet12 How can we report the incident unless we open the bag and check...no one can think that bag will be Damaged in such a way... Unless we open it... And it can not done on airport. Once we are out of airport how can we report to desk. Verified Support Apr 26, 2018 IndiGo Customer Care's response Hi Manjot, We understand the concern. We wish to state that as per IndiGo’s Conditions of Carriage (“COC”), any receipt of baggage without complaint is considered to be evidence that the baggage has been delivered correctly and in good condition. Since, no complaint was raised on arrivals, we are unable to initiate any compensation in this regard. However, we have already shared a stern feedback with our team. Please be rest assured that we try our best to assist our passenger in the possible manner. Regards, IndiGo Team Apr 26, 2018 Updated by Gurpreet12 Assist... But now ur airline loose the faith which passengers have Regarding there baggage security. And I will definitely tell this to the people I know. U stay with ur terms and conditions. Verified Support Apr 27, 2018 IndiGo Customer Care's response Hi Manjot, We regret to note that you feel this way. We would like to assure you that a stern feedback with our team regarding the incident has been shared to ensure baggage delivery as per standard practice. Further, the case has not been reported our arrival customer service help desk, therefore we are unable to initiate any refund in this regard. Regards, IndiGo Team Apr 27, 2018 Updated by Gurpreet12 I contact u here for this reason only becoz we were unable to report to help desk as we are out of airport the reason I already mentioned. Data y I complaint online immediately after that...Then y u create this blog. Verified Support Apr 30, 2018 IndiGo Customer Care's response Hi Manjot, We would like to clarify that such cases need to be reported at the arrival airport in order to investigate it any further. As the case was not reported, therefore, we are not in a position to process any compensations in this regard. However, as informed we have shared a stern feedback with our team to avoid such incidents in the future. We look forward to serving you better on your next travel with us. Regards, IndiGo Team
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